Tuesday, September 2, 2014

One Night At The Call Center - Book Review

This book is by Chetan Bhagat, a most happening Indian youth writer. The book will definitely keep you glued to it until you finish it. A must read for people in IT, BPO kind of jobs. Though it has a few "out of the world", "unreal" moments unlike the other stories of the author, it still manages to have some real moments that many of us can feel very close to our heart. The characters in the novel are sketched in detail with uniqueness in each.

The story is narrated by Shyam an aspiring team leader in a call center. He ends up with a call center job as result of a lot of pressure from his relatives who look at him as a 'good for nothing' chap who could not get into a decent job after his studies. The night shift job detaches him from his family. When the whole house is in a party mood getting ready for a cousin's marriage, he had to get ready for his night-shift job. The whole novel is about the happenings of one night at the call center, though it travels back and forth with Shyam's dates with Priyanka, his team mate and ex-girl friend. Shyam decides to rebuild his broken love after his promotion to team lead. And this promotion depends upon a website project he has been working with his friend Vroom  for two years. Things start collapsing when Priyanka announces her marriage proposal with a Microsoft guy in US. It becomes worse when Shyam's boss Bakshi takes credit of his website project thereby getting a good impression from his foreign counterparts who offer him an opportunity for a long-term onsite project. Then they get an information that the management is going to fire 40% of their staffs in the call center. After a lot of twists and turns (including their encounter with God Himself) Sriram manages to become a revived confident young man who quits the call center job and wishes to start his own web site company with Vroom as his partner. He also teaches a good lesson to Bakshi and dramatically saves the jobs of 40% of the call center employees.He also gets back his lost love. All is well that ends well :)

This novel gives a feeling of peeping into a call center for one night. It even includes the technical difficulties they face, the infrastructure set up in which they work, their feelings for each other, their personal life, etc. It comes as a package and the readers will definitely like the wonderful flow of the novel and this is the area in which the writer is an expert.


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